Refund & Cancellation Policy

At Destiny Decoded, we value your time and are committed to providing a smooth and professional consultation experience. This Refund & Cancellation Policy explains the terms applicable to consultations booked through our website and online booking system.

1. Consultation Bookings

All consultations are scheduled in advance and may require online payment at the time of booking. Once payment is successfully completed, the selected date and time are reserved for the customer.

2. Cancellation by Customer

Customers may cancel their consultation and request a refund if the cancellation is made at least 24 hours before the scheduled consultation time.

Eligible cancellations will generally receive a 100% refund of the consultation fee paid.

3. Cancellation Within 24 Hours

For cancellations made less than 24 hours before the scheduled consultation, the consultation fee will generally be non-refundable.

However, at the discretion of Destiny Decoded, the customer may be offered one rescheduling opportunity to another available date and time.

4. Rescheduling

Customers may request to reschedule their consultation up to 24 hours before the scheduled appointment through the available rescheduling facility.

Subject to availability, the appointment may be moved to another available date and time.

Any rescheduling request made within 24 hours of the appointment may be accepted at the discretion of Destiny Decoded.

5. Customer No-Show

If a customer does not attend the scheduled consultation and does not contact Destiny Decoded within a reasonable time, the appointment may be treated as a No-Show.

Fees for a No-Show are generally non-refundable.

Where appropriate, Destiny Decoded may offer a rescheduling option at its discretion.

6. Cancellation by Destiny Decoded

If Destiny Decoded is unable to conduct a confirmed consultation due to circumstances attributable to Destiny Decoded, the customer will be offered either:

A rescheduled consultation at a mutually suitable available time; or
A full refund of the consultation fee, if the customer does not wish to reschedule.

7. Technical Problems

For online consultations, if a significant technical problem prevents the consultation from being conducted properly, the customer should contact Destiny Decoded as soon as possible.

Depending on the circumstances, Destiny Decoded may provide:

A rescheduled consultation; or
An appropriate refund, where the consultation could not reasonably be provided.

Customers are expected to have a suitable internet connection and a compatible device for joining the online consultation.

8. Refund Processing

Approved refunds will be processed to the original payment method, wherever technically possible.

Once a refund is initiated, the time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other payment service provider.

Destiny Decoded generally aims to initiate approved refunds within 5–7 business days.

9. Payment Gateway Charges

Where applicable, payment gateway or transaction charges that are non-recoverable may be treated in accordance with the applicable payment terms and law. Any such deduction will be communicated transparently to the customer before processing the refund.

10. Consultation Nature

Consultations provided by Destiny Decoded are intended as guidance and advisory services based on the information and details provided by the customer.

The consultation does not constitute a guarantee of any particular future event, outcome, financial result, relationship outcome, career outcome, health outcome, or other personal result.

11. Consumer Rights

Nothing in this policy is intended to exclude or restrict any rights or remedies available to a customer under applicable Indian law.

Where a service is not provided, is materially deficient, or is materially different from what was represented or agreed, the customer's rights will be dealt with in accordance with applicable law.

12. How to Request a Refund or Cancellation

For cancellation, rescheduling, or refund-related queries, customers may contact:

Email: info@destiny.net.in

Please include your name, registered email address, booking/appointment details, scheduled date and time, and reason for the request.

13. Policy Changes

Destiny Decoded may update this Refund & Cancellation Policy from time to time. The updated policy will be published on the website with the revised effective date.

By proceeding with a booking, the customer acknowledges that they have read and understood the applicable booking, cancellation, rescheduling, and refund terms.