Privacy Policy
Website: https://destiny.net.in
Brand: Destiny Decoded
Email: info@destiny.net.in
1. Introduction
Welcome to Destiny Decoded.
This Privacy Policy explains how Destiny Decoded ("Destiny Decoded", "we", "us", or "our") collects, receives, uses, stores, processes, shares, protects, and otherwise handles personal data when you:
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visit or use destiny.net.in;
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submit an enquiry;
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book a consultation;
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make a payment;
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communicate with us by email, WhatsApp, telephone or other channels;
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participate in an online consultation;
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subscribe to communications;
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submit a testimonial, review, photograph or other content; or
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otherwise interact with our Services.
This Privacy Policy should be read together with our Terms of Use and Refund & Cancellation Policy.
By using our Website or Services, you acknowledge that you have been provided access to this Privacy Policy.
Where processing of personal data requires consent under applicable law, we will seek consent in the manner required by applicable law.
2. Identity of the Data Fiduciary
For the purposes of applicable data-protection law, the entity that determines the purpose and means of processing personal data in connection with Destiny Decoded will act as the relevant Data Fiduciary, where the law applies.
Brand: Destiny Decoded
Website: https://destiny.net.in
Email: info@destiny.net.in
If Destiny Decoded is operated through a legal entity different from the brand name, the legal entity's name should be inserted above before this Privacy Policy is published.
3. Scope of This Privacy Policy
This Privacy Policy applies to personal data collected through:
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our Website;
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online booking forms;
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consultation enquiries;
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email;
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WhatsApp;
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telephone communications;
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online meeting platforms;
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payment-related interactions;
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customer support;
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social-media interactions where we receive personal data;
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reviews and testimonials; and
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other channels through which we lawfully collect personal data.
This Policy does not control the independent privacy practices of third-party platforms. Those platforms may have their own privacy policies and terms.
4. What Is Personal Data?
"Personal data" means information that relates to an identifiable individual or can reasonably be associated with an identifiable individual, to the extent covered by applicable law.
Depending on how you interact with us, we may collect different categories of personal data.
5. Personal Data We May Collect
5.1 Basic Identity Information
We may collect:
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name;
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first name and last name;
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title or salutation, where provided;
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age or date of birth where necessary for a requested service;
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gender, where voluntarily provided and relevant to a requested service;
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and other basic identifying information voluntarily supplied by you.
5.2 Contact Information
We may collect:
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email address;
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mobile number;
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WhatsApp number;
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telephone number;
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communication preferences;
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postal address, where required; and
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other contact information you voluntarily provide.
5.3 Astrology-Related Information
To provide certain consultations, customers may voluntarily provide information such as:
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date of birth;
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time of birth;
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place of birth;
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birth location;
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horoscope or kundli information;
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astrological charts;
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information about relationships;
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marriage-related information;
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career-related information;
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education-related information;
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financial or business-related questions;
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family-related information;
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names submitted for name-selection services;
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information relating to Muhurt;
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and other information voluntarily supplied for the purpose of a requested consultation.
Some of this information may be personal data where it identifies or relates to an identifiable individual.
You should provide only information that is reasonably necessary for the requested Service.
6. Information About Other Individuals
If you provide information about another person, including:
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spouse;
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prospective spouse;
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family member;
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child;
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business partner;
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friend;
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or another individual,
you represent that you are legally entitled to provide that information for the relevant purpose.
Where applicable law requires consent or authorization from that person, you are responsible for obtaining such authorization before providing their information to us.
We may ask you for additional confirmation where reasonably necessary.
7. Payment Information
Payments may be processed through third-party payment providers such as Razorpay or another payment service provider selected by Destiny Decoded.
We may receive information such as:
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payment status;
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transaction reference;
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order or booking reference;
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amount paid;
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payment date and time;
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payment method or payment-channel information;
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refund status; and
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other transaction-related information.
We generally do not require or intentionally store complete card numbers, CVV numbers, UPI PINs, banking passwords, or other authentication credentials.
Payment providers may independently process payment information under their own privacy policies and applicable laws.
8. Booking Information
When you book a consultation, we may collect:
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selected consultation/service;
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appointment date;
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appointment time;
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time zone;
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booking reference;
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booking status;
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cancellation information;
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rescheduling information;
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payment status;
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communication history relating to the booking;
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and other information necessary to administer the appointment.
Our booking system may be provided through third-party technology such as Zoho Bookings.
9. Online Meeting Information
Where consultations are conducted online, we may process information necessary to arrange and conduct the meeting, including:
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meeting date and time;
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meeting link;
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participant name;
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email address;
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meeting attendance information;
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joining/leaving information;
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and other information made available by the relevant online meeting platform.
Online meeting platforms such as Zoom may independently process personal data under their own terms and privacy policies.
10. Communication Information
When you communicate with us, we may process:
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emails;
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WhatsApp messages;
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telephone numbers;
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enquiries;
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customer-support communications;
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booking-related communications;
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complaints;
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feedback;
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and other communications you voluntarily provide.
Where legally permissible and reasonably necessary, communications may be retained for customer service, dispute resolution, security, record keeping, legal compliance, or other legitimate purposes.
11. Website and Technical Information
When you visit our Website, certain technical information may be automatically collected, depending on the technologies and services enabled on the Website.
This may include:
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IP address;
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browser type;
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device type;
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operating system;
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approximate location derived from technical information;
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referring URL;
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pages visited;
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date and time of access;
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Website interaction information;
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error logs;
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security information; and
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other technical information.
We may use this information for security, functionality, analytics, troubleshooting and Website improvement.
12. Cookies and Similar Technologies
Our Website may use:
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cookies;
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pixels;
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tags;
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analytics technologies;
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local storage;
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session technologies; and
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similar technologies.
These technologies may be used for:
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essential Website functionality;
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security;
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remembering preferences;
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performance;
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analytics;
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understanding Website usage;
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improving user experience;
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and marketing or advertising where appropriately permitted.
Where consent is required by applicable law, we will provide appropriate consent or preference mechanisms.
You may also be able to control certain cookies through your browser settings or available Website controls.
Disabling certain cookies may affect Website functionality.
13. Purposes for Which We Process Personal Data
We may process personal data for the following purposes:
A. Providing Services
To:
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provide astrology consultations;
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prepare for consultations;
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understand information supplied by the customer;
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administer requested Services;
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provide consultation-related communications; and
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provide customer support.
B. Booking and Appointment Management
To:
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create bookings;
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reserve appointment slots;
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send confirmations;
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send reminders;
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process cancellations;
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process rescheduling;
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manage appointment availability;
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and maintain appointment records.
C. Payment and Refund Processing
To:
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process payments;
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confirm payment status;
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reconcile transactions;
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process refunds;
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prevent payment fraud;
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maintain financial records; and
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comply with accounting and tax requirements.
D. Communications
To send:
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booking confirmations;
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appointment reminders;
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cancellation notifications;
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rescheduling notifications;
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payment-related messages;
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Zoom/meeting information;
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customer-service responses;
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and other necessary service communications.
E. Security and Fraud Prevention
To:
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protect the Website;
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prevent unauthorized access;
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detect fraud;
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investigate suspicious activity;
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protect customers and personnel;
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and maintain system security.
F. Legal and Regulatory Compliance
To:
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comply with applicable laws;
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respond to lawful requests;
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comply with court orders;
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meet regulatory obligations;
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maintain required records;
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and establish, exercise or defend legal claims.
G. Business Administration
To:
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maintain business records;
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manage customer relationships;
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improve operational processes;
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administer service providers;
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conduct accounting;
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and manage business operations.
H. Website Improvement
To:
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understand how visitors use the Website;
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diagnose technical issues;
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improve Website performance;
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improve content;
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and improve customer experience.
I. Marketing and Publicity
Marketing and publicity purposes will be handled separately and will be subject to applicable consent, opt-out and other legal requirements.
We will not treat the mere booking of a consultation as consent to use your name, photograph, video, testimonial or other personal data for promotional publicity.
14. Lawful Basis for Processing
Where applicable under the Digital Personal Data Protection Act, 2023 ("DPDP Act"), personal data may be processed:
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with the individual's valid consent; or
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for a legally recognized legitimate use or other lawful basis permitted under applicable law.
Where consent is required, we intend to request consent through a clear and appropriately presented notice.
The purpose for which consent is requested will be stated in reasonably clear terms.
Consent will not be bundled with unrelated purposes where applicable law requires separate or specific consent.
15. Notice Before Consent
Where processing is based on consent under applicable DPDP requirements, the relevant notice is intended to clearly communicate:
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what personal data is requested;
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why the data is being processed;
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what Service or functionality the processing enables;
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how consent can be withdrawn;
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how applicable data rights may be exercised; and
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how a grievance may be raised.
The DPDP Act specifically addresses notice and consent requirements, including information regarding the personal data and purpose of processing.
The final DPDP Rules, 2025 also prescribe requirements concerning notices, consent and mechanisms for exercising rights.
16. Consent
Where consent is required, consent should be:
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voluntary;
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specific;
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informed;
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clear;
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capable of being demonstrated;
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and capable of being withdrawn through an appropriate mechanism.
Providing consent for one purpose does not automatically constitute consent for unrelated purposes where separate consent is required.
For example, consent to process information necessary to book a consultation does not automatically constitute consent to use the customer's photograph for advertising.
17. Withdrawal of Consent
Where processing is based on consent, you may request withdrawal of consent by contacting:
Where applicable, we will provide a mechanism for withdrawal that is reasonably comparable in ease to giving consent.
Withdrawal of consent will not affect the lawfulness of processing that occurred before withdrawal.
Withdrawal may also not result in deletion of information that we are legally required or otherwise lawfully permitted to retain.
For example, certain information may need to be retained for:
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taxation;
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accounting;
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payment reconciliation;
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fraud prevention;
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dispute resolution;
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legal claims;
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regulatory compliance; or
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other legally permitted purposes.
The DPDP framework provides for withdrawal of consent and related rights, subject to applicable law.
18. Data Minimization
We aim to collect personal data that is reasonably necessary for the relevant purpose.
You should not provide:
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passwords;
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payment PINs;
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complete card authentication information;
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unnecessary government identification documents;
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or other highly sensitive information
unless we specifically request it for a lawful and necessary purpose.
If you voluntarily provide information that is not reasonably required, we may retain or delete it depending on the circumstances and applicable law.
19. Children's Personal Data
Our Services are not intentionally designed to collect personal data from children independently of their parent or lawful guardian where applicable law requires parental consent.
Where personal data of a child is required for a consultation, the parent or lawful guardian should provide the information and any required consent.
We will not knowingly process children's personal data in a manner prohibited by applicable law.
Where applicable, additional safeguards relating to children's data will be implemented as required by law.
20. Personal Data of Persons With Disabilities or Authorized Representatives
Where an individual is unable to exercise rights independently and an authorized person acts on their behalf, we may require reasonable information to verify the authority of that representative.
Requests will be handled in accordance with applicable law.
21. Data Sharing
We may disclose or provide access to personal data to third parties where reasonably necessary for the purposes described in this Policy or where permitted or required by law.
These third parties may include:
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booking and scheduling providers;
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payment processors;
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online meeting providers;
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email service providers;
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WhatsApp or messaging providers;
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SMS providers;
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calendar providers;
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website hosting providers;
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cloud storage providers;
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analytics providers;
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cybersecurity providers;
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customer-support providers;
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professional advisers;
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accountants;
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auditors;
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legal advisers;
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insurers;
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government authorities;
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courts;
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law-enforcement agencies; and
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other service providers engaged for legitimate business purposes.
We seek to limit access to personal data to what is reasonably necessary for the relevant purpose.
22. Zoho Bookings
Destiny Decoded may use Zoho Bookings to manage appointments and booking forms.
Information submitted through the booking system may be processed by Zoho or its relevant service providers in accordance with the applicable service arrangement and privacy documentation.
Information may include:
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name;
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email;
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WhatsApp/mobile number;
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service selection;
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appointment information;
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and other booking information.
The use of Zoho Bookings does not mean that Destiny Decoded transfers ownership of your personal data to Zoho. Zoho may process information as a service provider or independently where its own terms and legal obligations apply.
23. Razorpay and Payment Service Providers
Payments may be processed through Razorpay or another payment provider.
Payment-related information may be processed by the payment provider to:
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authenticate transactions;
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process payments;
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detect fraud;
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provide transaction confirmations;
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process refunds;
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comply with applicable financial regulations; and
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provide payment services.
Payment providers may have their own privacy policies and legal obligations.
Destiny Decoded does not request customers to disclose card PINs, UPI PINs, passwords or payment authentication credentials to us.
24. Zoom and Online Meeting Providers
Where Zoom or another video-conferencing platform is used, relevant booking and participant information may be processed by that provider.
Customers should review the applicable privacy policy and terms of the relevant platform.
Destiny Decoded does not control the independent processing performed by the third-party meeting platform.
25. WhatsApp and Messaging Providers
Where you provide a WhatsApp/mobile number, we may use it for service-related communications such as:
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booking confirmation;
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appointment reminders;
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cancellation;
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rescheduling;
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meeting links;
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customer support;
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and other communications necessary to provide the requested Service.
Marketing communications will be handled separately where consent or another legal requirement applies.
WhatsApp and related service providers may independently process information under their own policies and terms.
26. Email and Calendar Providers
We may use third-party email and calendar services to:
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send booking confirmations;
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send reminders;
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provide calendar invitations;
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communicate appointment changes;
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send Zoom/meeting information;
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and administer consultations.
Relevant information may be processed by those providers as necessary to provide their services.
27. International Data Transfers
Some third-party technology providers may process or store personal data outside India.
Where personal data is transferred, accessed or processed outside India, Destiny Decoded will seek to do so in accordance with applicable Indian law and any restrictions, safeguards or requirements applicable at the relevant time.
Where required, appropriate contractual, organizational or technical safeguards may be used.
28. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.
Retention periods may depend on:
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the nature of the information;
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the purpose of processing;
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whether a customer relationship continues;
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accounting and tax requirements;
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payment records;
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legal obligations;
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dispute-resolution requirements;
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fraud prevention;
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security requirements;
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and other legitimate or legally permitted purposes.
Different categories of information may therefore be retained for different periods.
29. Deletion and Erasure
Where applicable law provides a right to deletion or erasure, customers may request deletion of personal data by contacting:
We may need to retain certain information where required or permitted by law.
Deletion may also be subject to:
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legal obligations;
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tax/accounting requirements;
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ongoing disputes;
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fraud prevention;
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security requirements;
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contractual obligations;
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or other lawful retention requirements.
Where complete deletion is not legally or technically appropriate, we may restrict use, anonymize, or otherwise handle the information in accordance with applicable law.
30. Data Accuracy
We aim to maintain accurate personal data.
You should inform us if information provided to us changes or is inaccurate.
Where applicable, you may request correction or updating of your personal data by contacting:
For astrology services, customers should take particular care to provide accurate:
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date of birth;
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time of birth;
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place of birth;
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names; and
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contact information.
We are not responsible for errors in astrological interpretation caused by incorrect or incomplete information supplied by the customer.
31. Data Principal Rights
Subject to the applicability and commencement of relevant provisions of the DPDP Act and other applicable law, individuals may have rights including:
Right to Access Information
You may have the right to obtain information about personal data processed by us and related processing information, as provided by applicable law.
Right to Correction
You may request correction or updating of inaccurate or incomplete personal data.
Right to Erasure
You may request deletion of personal data where applicable.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent.
Right to Grievance Redressal
You may raise a grievance regarding our handling of personal data.
Right to Nominate
Where applicable under the DPDP framework, you may have the right to nominate another individual to exercise specified rights in the event of death or incapacity.
The exact scope, procedure and implementation of these rights will be governed by the applicable law and its commencement status.
32. How to Exercise Your Privacy Rights
You may submit a privacy request by emailing:
Please use a subject such as:
"Privacy / Personal Data Request"
Your request should, where reasonably possible, include:
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your full name;
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email address or mobile number associated with the account/booking;
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nature of your request;
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relevant booking/reference information, if applicable; and
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any other information reasonably necessary to identify the relevant records.
We may request reasonable information to verify the identity of the requester and protect personal data from unauthorized disclosure.
33. Identity Verification
To protect personal data, we may take reasonable steps to verify that a request has been submitted by the relevant individual or their legally authorized representative.
We will not ordinarily disclose personal data to an unverified requester merely because the requester provides an email address or booking reference.
34. Grievance Redressal
If you have concerns regarding our processing of personal data, you may first contact:
Privacy / Grievance Email: info@destiny.net.in
We will review and respond to grievances within the period required by applicable law.
Where applicable, individuals may also have the right to approach the relevant statutory authority or the Data Protection Board of India in accordance with applicable law and the applicable commencement timeline.
35. Data Security
We take reasonable technical and organizational measures appropriate to the nature and risks of personal data processing.
Depending on the circumstances, safeguards may include:
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access controls;
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authentication controls;
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role-based access;
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secure transmission;
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account security;
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system monitoring;
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backups;
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service-provider controls;
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administrative procedures;
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staff awareness;
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security reviews;
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and other appropriate safeguards.
However, no online system can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own accounts, devices, email accounts and communication channels.
36. Personal Data Breach
If we become aware of a personal data breach affecting personal data processed by us, we will assess the incident and take appropriate steps as required by applicable law.
Depending on the nature and legal requirements applicable at the time, this may include:
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investigating the incident;
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containing the incident;
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taking remedial measures;
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notifying relevant authorities;
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notifying affected individuals;
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and implementing measures to prevent recurrence.
Applicable DPDP Rules contain requirements concerning reasonable security safeguards and personal-data breach notifications.
37. Recording of Online Consultations
Destiny Decoded does not intend to treat every online consultation as automatically recorded.
Where an online consultation is intended to be recorded for purposes such as:
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quality assurance;
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training;
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compliance;
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documentation;
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dispute resolution;
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or service improvement,
appropriate notice will be provided and, where consent is legally required, appropriate consent will be obtained.
If a third-party meeting provider independently records or processes meeting information under its own functionality or policies, that processing may be governed by the provider's own terms and privacy policy.
38. CCTV
If Destiny Decoded operates physical premises equipped with CCTV, CCTV may collect images or video of individuals entering or using those premises.
CCTV may be used for:
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safety;
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security;
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protection of people and property;
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prevention and investigation of incidents;
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and compliance with applicable law.
Appropriate signage or notices may be displayed at monitored premises where required.
CCTV footage may be retained for an appropriate period based on security, operational, legal or other legitimate requirements.
39. Publicity, Testimonials and Marketing
Publicity consent is separate from consultation consent.
Booking or receiving a consultation does not automatically authorize Destiny Decoded to use your:
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name;
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photograph;
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video;
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voice;
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testimonial;
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review;
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personal story;
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horoscope information;
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or other personal data
for promotional purposes.
Where we wish to use such information for publicity or marketing and applicable law requires consent, we will request separate consent.
Examples of promotional use may include:
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Website content;
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social media;
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advertisements;
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brochures;
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newsletters;
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promotional videos;
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press releases;
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presentations;
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or other marketing materials.
Where consent is obtained, you may contact info@destiny.net.in to withdraw consent for future promotional use, subject to applicable law and practical limitations relating to material already published or distributed.
We will not publish private horoscope, birth, relationship, family or consultation information as a marketing testimonial without an appropriate lawful basis and, where required, specific consent.
40. Reviews and Testimonials
If you voluntarily submit a review or testimonial, we may use it for the purpose for which it was submitted, subject to applicable law.
Where a review contains personal data and its use requires consent, we will obtain the appropriate permission.
You should not include another person's personal data in a public review without their authorization.
41. Third-Party Links
Our Website may contain links to third-party websites and services.
Examples may include:
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payment platforms;
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Zoom;
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Zoho;
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WhatsApp;
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social-media platforms;
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external resources;
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and other third-party services.
Destiny Decoded is not responsible for the independent privacy practices of third-party websites.
You should review their respective privacy policies before providing personal data.
42. Social Media
If you interact with Destiny Decoded through social-media platforms, the relevant platform may independently process your information.
Your interaction may be visible to other users depending on your privacy settings.
Destiny Decoded does not control the privacy practices of third-party social-media platforms.
43. Marketing Communications
Where required by applicable law, promotional communications will be sent only where there is an appropriate lawful basis, consent, or other permitted basis.
Marketing communications may include:
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new services;
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special offers;
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educational content;
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events;
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announcements;
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newsletters;
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or other promotional information.
You may opt out of promotional communications by using the available unsubscribe mechanism or contacting:
Opting out of marketing communications will not normally stop essential service-related communications such as booking confirmations, appointment reminders, payment communications or cancellation notices.
44. Data Used for Service Communications
If you book a consultation, we may send necessary service communications even if you have not subscribed to marketing communications.
These may include:
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booking confirmation;
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appointment reminders;
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payment confirmation;
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Zoom meeting information;
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cancellation;
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rescheduling;
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and customer-support communications.
Such communications are necessary to administer the requested Service.
45. Automated Processing and Analytics
We may use automated systems or analytics tools for purposes such as:
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Website analytics;
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security;
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fraud prevention;
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appointment administration;
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communication management;
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and service improvement.
We do not intend to use automated processing to make decisions that produce legal or similarly significant effects on an individual unless permitted by applicable law and appropriately disclosed.
46. Children's Privacy
If we become aware that personal data of a child has been collected in circumstances where the required parental consent or safeguards were not obtained, we will take reasonable steps appropriate to the circumstances and applicable law.
Parents or lawful guardians may contact us at:
47. Sensitive Information
Customers should avoid providing unnecessary sensitive information.
If sensitive or special-category information is voluntarily provided, we will handle it in accordance with applicable law.
Where health, financial, biometric, password, authentication or other specially protected information is not required for the requested Service, customers should not provide it.
Where applicable, the Information Technology Act framework and related rules concerning reasonable security practices and sensitive personal data may apply to relevant processing.
48. Financial and Payment Data
Destiny Decoded does not ask customers to provide:
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UPI PIN;
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ATM PIN;
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card PIN;
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banking password;
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OTP;
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CVV;
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or other payment authentication credentials
through email, WhatsApp, telephone or consultation communications.
If someone claiming to represent Destiny Decoded requests such information, do not provide it and contact:
49. Data of Other Individuals
If you provide another individual's personal data, you should ensure that you have a lawful basis or authorization to provide it.
This is particularly important for:
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spouse/partner information;
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horoscope matching information;
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children's information;
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family information;
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photographs;
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contact information; and
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any information relating to another identifiable person.
Destiny Decoded may request additional confirmation where necessary.
50. Business Transfers
If Destiny Decoded undergoes:
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merger;
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acquisition;
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restructuring;
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sale of assets;
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transfer of business;
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or similar transaction,
personal data may be transferred as part of the transaction where legally permitted.
Any such transfer will remain subject to applicable legal requirements and appropriate protections.
51. Legal Disclosures
We may disclose personal data where reasonably necessary or legally required to:
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comply with a law;
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comply with a court order;
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respond to lawful government requests;
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cooperate with law enforcement;
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prevent fraud;
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investigate security incidents;
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protect the rights or safety of individuals;
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establish or defend legal claims;
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or comply with other applicable legal obligations.
52. No Sale of Personal Data
Destiny Decoded does not intend to sell personal data to third parties as a commercial product.
Personal data may nevertheless be shared with service providers where necessary to provide Services, operate the Website, process payments, communicate with customers, maintain security, perform analytics, or comply with law.
53. Data Processors and Service Providers
Where third-party service providers process personal data on our behalf, we seek to use appropriate contractual, technical or organizational arrangements consistent with applicable law.
Such service providers may include providers of:
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hosting;
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booking;
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payment processing;
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email;
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messaging;
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video conferencing;
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cloud storage;
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analytics;
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security;
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customer support;
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accounting;
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and other operational services.
54. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
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changes in our Services;
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changes in technology;
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changes in third-party providers;
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changes in legal requirements;
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changes in data-processing practices;
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or other operational requirements.
The updated version will be published on this Website with a revised Last Updated date.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
55. Applicable Law
This Privacy Policy is intended to operate in accordance with applicable laws of India, including, where applicable:
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Digital Personal Data Protection Act, 2023;
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Digital Personal Data Protection Rules, 2025;
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Information Technology Act, 2000;
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applicable rules made under the Information Technology Act;
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applicable consumer-protection laws;
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applicable intellectual-property laws;
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and other applicable central and state laws.
The DPDP Act and Rules have a phased commencement structure, and provisions will apply to Destiny Decoded to the extent they are operative and applicable at the relevant time.
Nothing in this Policy is intended to restrict a statutory right that cannot lawfully be restricted.
56. Contact Us
For privacy questions, personal-data requests, correction requests, deletion requests, consent withdrawal, grievances or other privacy-related matters:
Destiny Decoded
Website: https://destiny.net.in
Email: info@destiny.net.in
57. Privacy Acknowledgement
By using the Website or booking a consultation, you acknowledge that:
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You have been provided access to this Privacy Policy.
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You understand the categories of personal data that may be collected.
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You understand the purposes for which personal data may be processed.
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You understand that third-party service providers may process information where necessary to provide the Services.
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You understand that payment processing may be performed by a third-party payment provider.
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You understand that online consultations may use third-party meeting platforms.
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You understand that service-related communications may be sent to the contact details you provide.
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You understand that publicity and promotional use of your personal information is separate from mandatory consultation/booking processing and will be subject to applicable consent or other lawful basis.
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You understand that you may have privacy rights under applicable law.
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You understand how to contact Destiny Decoded regarding privacy and personal-data matters.
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